Organization’s Management with System Center 2012R2 – Service Manager
Any Organization require to manage organization as per the polices and international process Organization Management with SC2012R2 SERVICE MANAGER System Center 2012R2 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Incident Management For an Organization is really important to provide surly resolution of any Incident (Issue) Whatever is incident is related to! 1. Information Technology related incident a. Application Based b. Hardware Based c. Incident Escalations\resolution d. ...