Organization’s Management with System Center 2012R2 – Service Manager

Any Organization require to manage organization as per the polices and international process

Organization Management with SC2012R2 SERVICE MANAGER

System Center 2012R2 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

Incident Management

For an Organization is really important to provide surly resolution of any Incident (Issue)

Whatever is incident is related to!

1.       Information Technology related incident

a.       Application Based

b.      Hardware Based

c.       Incident Escalations\resolution

d.      Manage Incident as per the Departmental level

2.       Organization Related incident

a.       HR-Processes

b.      New Employ Enrolment

3.       Organization Maintenance & other Incident

a.       Generator Issue

c.       Etc Issues

 

Problem Management

For problem Management Organization can trace problem with incident management and restrict it to occur again and keep resolution for future use

1.        Manage problems as hierarchy

2.       Uses Incident Management for Resolution of problem

3.       Linked Incident with problem

4.       Manage Problems as per Departmental Level

 

Service Management

Service Management is important part of an organization to deliver service as per the company policy

1.       Provide Service as per classification

2.       Separate Business application

3.       Manage Hardware/Application Services as Vendors

4.       Approvals as Hierarchy (As Per Level)  

5.       Activity Management

 

Change Management

Change Management is sensitive operation of an organization in which we required many approvals and activities with System Center 2012 Service Manager we can manage changes as per organization requirement and polices

1.       Classification of Change Management

2.       Manage Auto approvals

3.       Auto Activity Management

4.       Manuel Activity Management